Policies
Returns & Refunds
Your satisfaction matters to us. Please read our returns and refunds policy carefully before raising a request.
Last updated: August 2026
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Our Return Policy
- We stand behind every pack of WheatIQ — if you are not satisfied, we will make it right
- Returns accepted within 7 days of delivery
- Product must be unopened and in original packaging
- Opened or partially used products are not eligible (except for quality issues)
- Products damaged due to mishandling after delivery are not eligible
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Damaged or Defective Products
- Contact us within 48 hours of delivery for damaged, leaking, or defective products
- Email us your order number
- Attach clear photographs of the damaged product and packaging
- Include a brief description of the issue
- Once verified, we will send a replacement or full refund — your choice
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How to Raise a Return Request
- Email hello@sugariq.in with your order number and reason for return
- We will respond within 1–2 business days with return instructions
- Ship the product back via trackable courier (return shipping is at your cost unless the item is defective)
- Once received and inspected, your refund will be processed
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Refund Process
- Refunds processed within 5–7 business days of receiving the return
- Credited to your original payment method (UPI, card, net banking)
- Cash on Delivery orders refunded as store credit or bank transfer
- Shipping charges are non-refundable unless the error was ours
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Non-Returnable Items
- Opened or used products (unless defective)
- Products purchased during a sale or at a discounted price (unless defective)
- Products that have exceeded the return window of 7 days from delivery
- Products returned without prior communication and approval from our team
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Exchanges
- We do not offer direct exchanges at this time
- To get a different product: initiate a return for the original item (if eligible)
- Then place a fresh order for the item you want
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Wrong Item Delivered
- Email hello@sugariq.in with your order number and a photo of the item received
- We will arrange a pickup of the wrong item
- The correct item will be sent at no additional cost
Need help with a return or refund? Reach out and we will sort it out for you.